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Can I return my order?

You must notify us that you wish to return your order within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. This option is in addition to your consumer rights to return defective products, please see here regarding defective products.

If you do wish to return your order, or just certain items from it, please contact us. We require the following information to start the returns process:

  • Your Web Order Number.
  • Your Delivery Address
  • Your contact phone number

It must be returned in the original packaging and condition. Any damage will be taken into account for the refund amount.

Any free gifts or items included in an offer must be returned. If these are not returned, their full retail value will be deducted from the refund.